Believe it or not… Compaq once considered changing the command “Press Any Key” to “Press Return Key” because of the flood of calls asking where the “Any” key is. AST Technical Support had a caller complaining that her mouse was hard to control with the dust cover on. The “cover” turned out to be the
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ü Quality is job one ü Add value ü Great people ü Leadership ü Teamwork ü Results ü Information is power, If shared ü Communicate ü Appreciate others ü Flexibility ü Consistency ü Confidence ü Honesty ü Balance of life
Rule 1: The customer is always right. Rule 2: If the customer is wrong, re-read rule #1. Stew Leonard – Norwalk, Connecticut
If you think you are beaten, you are. If you think you dare not, you don’t. If you’d like to win, but think you can’t it’s almost a clinch, you won’t. Life’s battles don’t always go to the stronger or faster man. But soon or late the man who wins is the one who thinks
If you score, you may win. If your man never scores, you always win! MEL’s Coach Bill Tweedy – Tamarac High School – Troy, NY
A winner is always part of the answer. A loser is always part of the problem. A winner always has a program. A loser always has an excuse. A winner says, “Let me do it for you”. A loser says, “That’s not my job”. A winner sees an answer for every problem. A loser sees
Microsoft Corporation CEO William H. Gates III and Michael E. Labanowski – 1980s